What Is Conflict Resolution?

Everyone at some point will get angry over a particular subject or situation. We may feel that something is unfair, something has been taken or broken that we value, someone is being mean, we’re not getting a fair share, etc.

So what do you do if this happens?

Being Understanding

Everyone involved needs to understand what the conflict (argument) is about.

To do this, everyone involved needs to:

• Say how they feel about it (without interruptions).

• Listen to what others have to say about their feelings.

• Trying to put yourself in the other person’s shoes and try to understand their point of view.


Avoid making things worse

• Don’t put someone down.

• Don’t make mean or nasty remarks that will ultimately hurt some ones feelings.

• Don’t scream and shout.

• Don’t get physical in any way shape or form. Working Together

• Say how you feel without blaming other people.

• Take it in turns at speaking, ensuring everyone gets a fair say.

• Talk quietly. It’s hard to keep your voice down when you feel upset, but a quiet firm voice is far better than someone shouting. A loud nasty voice makes everyone upset and unwilling to listen.

• Write down what each person sees as the problem and then read what the other people have written.


Finding the Solution

Once you have listened to each other and found what the real problem is, then you need to look for a solution.

• Brainstorm together to think of ways in which you could resolve the conflict.Think of as many solutions as you can, even if they seem silly at first.

• Another person may be helpful to write down your ideas or suggest ways of making your ideas work so that you can resolve the conflict.


Possible Outcomes

• Solved when all of you are pleased with what you worked out.

• Not solved when one side is happy because they got what they wanted and the other is sad because they didn’t get what they wanted.

• Not solved when neither side is happy because nobody got what they wanted.

Conflict solved is always the best outcome because everyone gets something. But, you will need to be very good at these conflict-solving skills so that each gets something they wanted.

When you have come to a solution that all of you can agree with, then you have to be responsible for carrying it out. If things don’t work out then you need to go through the whole process again to see how it could be improved.

Conflict Resolution is not easy, it takes everyone involved to work together willingly and to accept and carry out what has been decided. Parents, teachers and counsellors can all help you to learn the skills for resolving conflict and becoming a more confident, responsible and independent person.

2020 Dreams Anti Bullying Workshops can be geared towards dealing with issues such as Conflict Resolution, bullying awareness and aim to empower young people with the skills to tackle bullying using their creativity and imagination.

A Conflict Resolution Workshop is aimed at using a fresh approach to tackle this age old sensitive problem.

Please contact us on 0800 689 9909 for more information on designing a personalised program.

Or alternatively visit our Anti Bullying Workshops page to find out more.